Survey for CSRs

MS811 agents are here to assist in statewide damage prevention. We would like to know how you would rate the representative you spoke with.

Please answer the following questions:
Please answer the following questions:	Yes	No
Was the Customer Service Representative (CSR) well trained & knowledgeable about the locate ticket process?	Was the Customer Service Representative (CSR) well trained & knowledgeable about the locate ticket process?Yes	Was the Customer Service Representative (CSR) well trained & knowledgeable about the locate ticket process?No
Was the customer service representative able to answer all your questions accurately?	Was the customer service representative able to answer all your questions accurately?Yes	Was the customer service representative able to answer all your questions accurately?No
Did the customer service representative demonstrate courtesy, maintain a positive attitude, and remain professional at all times?	Did the customer service representative demonstrate courtesy, maintain a positive attitude, and remain professional at all times?Yes	Did the customer service representative demonstrate courtesy, maintain a positive attitude, and remain professional at all times?No
Did the customer service representative verify all information on your locate request?	Did the customer service representative verify all information on your locate request?Yes	Did the customer service representative verify all information on your locate request?No
Were locate request(s) processed in a timely and efficient manner?	Were locate request(s) processed in a timely and efficient manner?Yes	Were locate request(s) processed in a timely and efficient manner?No

How would you rate your overall experience with our customer service representative?

How would you rate your overall experience with our customer service representative?
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Do you have any suggestions for improvements or additional comments?
Please provide your ticket number(s) and/or the name of the agent who assisted you.